Projects:
Real Estate Photo Editing & Marketable Image Selection
Tasked with editing and curating high-quality images for homeowner looking to sell their property. Enhanced original photos, selecting most marketable images, highlighting home’s best features.
This project demonstrates my ability to transform raw content into polished visuals that attract potential buyers and elevate the property’s market appeal.
Custom Secret Santa Gift: Personalized Embroidered Sweatshirt
Took a creative approach for Secret Santa by designing a custom, embroidered sweatshirt. Collaborated with small business to bring my design to life, staying within budget while adding a personal touch.
This project highlights my ability to combine creativity, design, and collaboration to create a meaningful and unique gift.
Brand Development & Visual Identity for Handmade Jewelry Business
Commissioned to bring a small business' vision to life through photography, branding, and marketing content.
Social Media Strategy for Small Business
Collaborated with a small business to enhance its social media presence. Developed and curated engaging content, including behind-the-scenes (BTS) footage, product showcases, and promotional posts. Increased brand visibility and customer engagement, contributing to business growth and marketability.
Logo Design Collaboration for Small Business Branding
Collaborated with small business owner to develop creative logo concepts, aligning with their brand identity. The process involved brainstorming ideas and refining designs to create a memorable and impactful logo, contributing to business’s visual branding strategy.
Labor Day Weekend Decoration at Princeton Showroom
Decorated Princeton showroom for Labor Day weekend to create a standout experience highlighting holiday sales. The festive setup attracted customers, differentiating the store from competitors and driving traffic to increase sales during the busy holiday.
Gender Reveal Party Photography
Captured the special moments of a couple’s Gender Reveal party, preserving memories of their first child’s milestone. The photos documented the joy and excitement of the occasion, providing lasting memories for the family to cherish.
East Windsor Showroom Holiday Weekend Decoration
Commissioned to decorate East Windsor showroom for a major holiday weekend, aimed at attracting customers, highlighting the sale, and standing out against the competition.
President’s Day Showroom Decoration & Photo Backdrop
Designed and decorated Pennington showroom for President’s Day, featuring a photo backdrop to encourage customer engagement and social media sharing. The strategic decorations highlighted the President’s Day Sale, boosting in-store traffic and leveraging word-of-mouth and online marketing during a key sales period.
District-Wide Employee Engagement
Spearheaded weekly district-wide meetings for up to 30+ employees, focusing on team collaboration, performance updates, and recognition. I coordinated and hosted award ceremonies to celebrate outstanding achievements, fostering a positive and motivating work environment. This initiative helped boost employee morale and strengthen team cohesion across the district.
District-Wide Holiday Party Planning and Execution
Planned and executed district-wide holiday party, managing all aspects within the set budget. The event fostered team camaraderie and boosted morale, showcasing my ability to organize large-scale events while maintaining budgetary constraints.
St. Patrick’s Day Decoration Initiative at Pennington Location
Decorated Pennington location for St. Patrick’s Day to increase visibility and foot traffic. The themed decorations created an engaging and festive atmosphere, contributing to customer interest, enhancing the overall shopping experience.
Bordentown Showroom Decoration Initiative
Invested 10% of personal income into decorating Bordentown showroom to enhance its visibility and attract more foot traffic. Valentine’s Day decorations helped create an inviting atmosphere, contributing to increased customer engagement and boosting profitability in a location with historically low traffic.
Product Photography for Small Business
Assisted a local entrepreneur by styling and photographing their product against a backdrop, enhancing its visual appeal for online marketing. Images helped elevate the product’s presentation, increasing its attractiveness to potential customers and boosting online sales potential.
Spicy Mustard Costume at Mattress Firm
BBQ -Themed Workshop
Embraced the fun and collaborative spirit of Mattress Firm’s BBQ-themed workshop by dressing up as Spicy Mustard. My costume won first place, showcasing my ability to contribute to team culture.
Personalized Retirement Card for Mattress Firm Employee
Tasked with creating a personalized retirement card for a retiring employee. Designed a handmade card for staff members to sign, making their surprise even more memorable.
Mickey Mouse-Themed Birthday Party Decorations
Volunteered to assist a military wife and mother of 4, in creating memorable decorations for her child’s birthday party. Built a custom Mickey Mouse photo booth and developed other themed decorations to bring her vision to life, ensuring a fun and festive experience for the children.
Table Day Outreach at Princeton University Basketball Game
Selected to lead AT&T's "Table Day" outreach event at Princeton University’s basketball game. Managed logistics, including ensuring equipment was prepared (tablets charged, inventory checked), transporting materials to the event, and facilitating customer engagement to sign up new clients. Coordinated the return and proper check-in of all inventory after the event.
Employee Competition Support at AT&T
Collaborated with a Store Manager to enhance competition by sourcing and preparing a prize within budget. Managed the purchase and gift wrapping of the award, ensuring a polished presentation for the prize ceremony, and captured the moment by photographing the winner for store recognition.
Inventory Audit Management at AT&T
Led and coordinated inventory audits, to optimize stock accuracy and streamline operational processes. Delivered timely results, improving overall inventory management efficiency and reducing discrepancies.
Most Recent Professional Experience:
Operations Manager
Mattress Firm - East Windsor
September 2024 - April 2025
Relocated to improve operations and sales. Took ownership of sales functions, resolving operational issues, and improving customer satisfaction.
- Sales Growth: Led store’s growth, resulting in a $16.9K increase in Gross Margin Finalized Sales and 2% increase in conversion compared to the previous year.
- Improved Reputation: Drove nearly 48% of new 5-star Google reviews, significantly enhancing the store's online reputation, also contributing towards increase in overall store rating.
- Operation Management: Utilized Canva to create posts for internal communication, ensuring timely completion of operational tasks, supporting Area and District Managers in achieving bonus goals tied to staff performance and deadline adherence.
- Facility Management: Decluttered outdated materials, ensuring efficient workflows. Resolved business issues such as external signage, plumbing and lighting, ensuring compliance with safety standards.
Assistant Area Manager
Mattress Firm - Philadelphia District
September 2022 - September 2024
Recruited by leadership team to return to Mattress Firm.
- District Marketing Lead: Nominated by District Manager Holly Farina to communicate and oversee implementation of marketing strategies. Captured key insights in weekly calls with senior managers, ensuring alignment with team goals and marketing standards while maintaining campaign consistency.
- Operational Improvements: Led monthly safety audits and inventory audits to ensure store compliance and identify areas for operational optimization.
- Store Decoration Initiatives: Decorated showrooms for major holidays as seen in multiple images, to enhance showroom appearance, highlight current sale, and attract customers, while staying within budgetary constraints.
- Tablet POS System Implementation: Spearheaded the adoption of tablets as a POS system, improving the customer checkout experience and streamlining operations across stores.
Assistant Area Manager
Mattress Firm - South Jersey North District
July 2019 - September 2021
Promoted to the largest and highest volume store in the district, to support leadership and handle special projects.
- Developed and delivered content for weekly district-wide meetings and conference calls. Selected and prepared speakers, sent invitations, and handled technical setup, ensuring seamless execution of each session.
- Project Management: Led the planning and execution of the district’s holiday party as seen in image, ensuring it was executed within budget.
- Performance Reporting: Analyzed and prepared daily and weekly sales reports, tracking key performance indicators (KPIs), providing data-driven insights.
- Peer-nominated District MVP.
Store Operations Manager
Mattress Firm - Hopewell
February 2019 - July 2019
- Culture Coach: Nominated by District Manager Joseph Landau, highlighting my ability to foster a positive work environment, resulting in improved team morale, increased employee engagement, collaborative performance, and mentoring new hires, serving as a primary contact to ensure smooth integration.
- Training & Development: Led the district-wide conversion to new software systems, training 100% of employees on new applications and technology. Developed and delivered technical tutorials to enhance employees' proficiency.
- Social Media Marketing Training: Provided training for Store Managers and Assistant Managers on leveraging social media platforms like LinkedIn and Facebook Marketplace to engage customers and promote sales, improving digital outreach efforts.
Traveling Sales Consultant
Mattress Firm - South Jersey District
April 2018 - February 2019
- Sales Optimization: Worked to improve customer satisfaction and increase sales through tailored recommendations and conflict resolution.
- Reporting & Performance: Analyzed sales reports to drive business strategies, improving store performance.
- Won first place in three regional marketing competitions, showcasing excellence in marketing strategy and execution.
- Also won best costume as Spicy Mustard for cookout-themed workshop, as seen in image, alongside District Manager Andi Foo and peers.
Team Lead
AT&T
October 2015 - May 2017
- Team Leadership: Managed a team of <10 telecommunications professionals, fostering collaboration and high performance.
- Project Management: Led community outreach initiatives as seen in image, store resets, and employee engagement activities, ensuring successful outcomes and high team morale.
- Performance Metrics: Prepared performance reports for management, tracking key performance indicators and ensuring operational success.
Consultant
AT&T
October 2015 - May 2017
Collaborated with clients to asses telecommunication needs and optimize service delivery.
- Client Consultation: Worked with clients to provide custom solutions, improving customer satisfaction and overall service quality.
- Project Leadership: Led store resets, inventory audits as seen in image, and special projects, ensuring alignment with corporate objectives.
- Nominated Subject Matter Expert (SME) of mobile insurance by Store Manager Patrick Tadros.
- Awarded Best WTR (Willing To Recommend) survey scores for outstanding customer service.
Executive Assistant / Personal Assistant
Multi-Business Owner
January 2012 - August 2014
Supported multiple businesses including various grocery stores, liquor stores, and more. Led operations, staff management, and marketing efforts.
- Operational Oversight: Managed daily operations across multiple locations, ensuring smooth business functions.
- Marketing & Promotion: Created flyers and managed social media accounts, boosting customer engagement and brand awareness.
- Vendor & Inventory Management: Coordinated inventory procurement and managed vendor relationships to maintain business continuity.
- Personal Errands: Reduction in Bill Expenses, Phone Bill Analysis, Take Children to Practice, Errand Running, Personal Purchases, and more.
Key Skills & Expertise:
- Project Management: Project Planning & Execution, Cross-Functional Collaboration, Team Leadership, Budget Management, Resource Allocation, Process Optimization, Stakeholder Management, Project Coordination, Data Analysis
- Operations Management: Operational Efficiency, Inventory Management, Vendor Relations, Facilities Management, Logistics Coordination, Performance Metrics, Continuous Improvement, Quality Control, Staff Training & Development
- Technology: Sharepoint, Salesforce, Canva, Zoom, Microsoft Suite (Outlook, Outlook Calendar, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams), G-Suite (GMail, Google Sheets, Google Word, Google Slides)
Bachelor in Project Management
4.0 GPA
- Inducted into Phi Theta Kappa
- Inducted into The Society for Collegiate Leadership & Achievement (SCLA)
- Inducted into The National Society for Collegiate Scholars (NSCS)
Professional Project Management Certificate
Google Course:
- Foundations of Project Management
- Project Initiation: Starting a Successful Project
- Project Planning: Putting It All Together
- Project Execution: Running the Project
- Agile Project Management